Knowledge Base/Content/Content Tools

Order Content

Alison Groves
posted this on December 28, 2010 11:11 AM


Order Content

Content > Order Content


Raven Tools integrates with Textbroker, a custom content ordering system. Name your topic, SEO keywords and desired minimum/maximum word counts and you’ll receive a unique, quality article written by one of thousands of qualified authors from United States, United Kingdom, Germany, Spain, France and the Netherlands. You own the copyright to every article you order and Textbroker has anti-plagiarism processes in place.

Case Study

Textbroker is ideal for situations where you need content but don't have the time to write that content. Just order your article and a Textbroker-approved author will get the job done for you instead. Writers have 24 hours to turn around copy once they've been picked up. From there, you can send it back for revisions, move it into Content Manager for analysis or publish it in Blog Manager.

Request Textbroker Access

Before you can order articles through Textbroker, you must first request access to this tool. To do so, click the Request Textbroker Access button in Content > Order Content to get started. A user support specialist will follow-up to verify your account and, finally, set-up your access in Raven. Once your account is approved you will not have to request access for further orders.

Only paid Pro and Agency accounts are allowed to place orders, provided that the Account Owner has set up the account for use with Textbroker. Trial users do not have access to Textbroker through Raven.

Place An Order

Now that you have access to Textbroker, you can order articles through their service. Be aware that articles ordered through Textbroker have an additional fee associated with them, added to your monthly invoice.


  1. Navigate to Content > Order Content.
  2. Click the Order Article button in the top right.
  3. Select the language the article should be written in as well as a category from the drop-down menus. Textbroker-written articles are available in English (US), English (UK), German, Spanish, French and Dutch. The category list is identical to the fixed category list that Textbroker uses.
  4. Enter an article title.
  5. Enter a description of your article, including any instructions for the writer, in the Article Description field. Be as descriptive as possible about the content you would like to receive, but do not include personal contact information; Textbroker will reject your order if you do.
  6. Enter target keywords one at a time, click the Add button after each one. This will tell the Textbroker author to emphasize a particular group of SEO keywords. All orders require at least one target keyword. While you can enter as many keywords as you want, we recommend submitting between one to three keywords for the author to focus on.
  7. Enter minimum and maximum word count. Textbroker costs are based on the number of words you request and you’ll never pay for more than your maximum requested words. If you ordered a maximum of 500 words and the author writes 600, you’ll only pay for 500. If you ordered a maximum of 500 words and the author writes 475, you’ll pay for 475.
  8. Click the Order Article button. Your order will be submitted to Textbroker.

Once your article has been submitted, it will be reviewed by Textbroker before being released to their authors. Once an author agrees to take on your order, he or she has 24 hours to complete the assignment. Once the assignment has been delivered, you can either accept it or return it for revision.

Revising Articles

If the article isn't quite to your standard or needs significant changes from the author, you can request revision. This will allow you to send another note to the author with the areas you would like to revise and any other directions. This will not add to your cost.

After one revision, if the article still isn't to your liking, you can reject the article entirely. This will delete the article and you will not be charged for it.

Post to Blog Manager

After you approve the article, it is saved in Raven's Content Manager tool. You can then analyze and edit your content in preparation for publishing. If you have added a WordPress blog to Raven’s Blog Manager, you can schedule or immediately publish the article to the blog.

Receive Updates from Textbroker

Once you have ordered an article, you will be notified of the progress via your message notification preferences (Main Settings > User Preferences > Change Notifications). As Textbroker accepts articles, those articles go into a pool for an author to pick up. Once an article has been picked up, the author has 24 hours to complete the article and submit it for your review. If the 24-hour deadline is not met, the article goes back into the pool for another author to pick up, and once it's picked up by a new author the 24-hour deadline begins again.

Status Definitions

As your article makes its way through the Textbroker system, you can track its progress by looking at the article's status. There are a number of possible statuses, outlined below in chronological order:

  • Internal Error: The Textbroker API experienced an error when processing the order.
  • Placed: The article request has been sent to Textbroker but Textbroker has not reviewed it yet.
  • Textbroker Accepted: Textbroker has approved the article for an author to pick up. The order has not been selected by an author and currently is not under the 24-hour time deadline.
  • Working: An author has picked up the article and is currently working on it. The author will have 24 hours to complete the order.
  • Ready: The article is ready for the customer to review.
  • Accepted: The customer has accepted the article or the article has been auto-accepted. An article is auto-accepted after three days.
  • Delivered: The article has been delivered to the customer (through Raven). At this point the article is added to the content section of Raven (Content > Content Manager).
  • Deleted: The article has been deleted. This is done either before Textbroker accepts the article or by Textbroker during the acceptance phase. If that is the case it should happen directly after order refused.
  • Rejection Granted: If an article has been rejected and Textbroker agrees with the rejection.
  • Order Refused: The article has been rejected by Textbroker. This can happen for a few reasons. If there are broken links, questionable content or personal contact information in the submitted article description, the article will be rejected. If none of the authors have the knowledge required to complete the article, the article may be rejected as well.
  • Waiting: Usually will appear if an order has been rejected but the status hasn't updated to indicate this yet.
  • Revision: This user-generated status appears when a user asks for a revision. If this has happened, the author has 24 hours to complete the revision. If the author is unable or unwilling to revise the article it will fall back into the pool of articles for a new author to pick up.
  • Customer Rejected: The customer has rejected the article.
  • Scheduled: Indicates the article has been scheduled for a later date and has not been sent to Textbroker. Scheduled articles can be deleted.
  • Order Expired: Raven wil automatically change an order to "Order Expired" once an order has been placed and it expires.

Table Settings

Search Bar


You can use the search bar above your article listings to find orders that match specific search terms. Keep in mind that the search bar does not accept boolean arguments — only words and phrases. Click the Search button to search through your terms. Click the X while in a search to restore your entire listing.

Filter Sets


All of the content in Textbroker can be filtered using Filter Sets. To create a new Filter, click the Filter Options icon. For more information about how Filter Sets work, see our Knowledge Base article on Filter Sets.

Status Filters


In addition to more complex Filter Sets, there are also three quick filters for type, above the table. Click Accepted to see all articles that have been accepted by the user or Ready to view all articles that are in need of review. To see all articles, click the All button.

Table Options


Miscellaneous settings can be found when clicking the Settings icon at the far right of the Table Settings icons. In this menu, you can export data by clicking Save to CSV or create a PDF by clicking Save to PDF.

To change the amount of items displayed on each page, click one of the numbers next to Pagination: 10, 25, 50 or 100.


Can I use my name on the article?

Yes. Textbroker’s writers are ghostwriters and you own the copyright, so you can use any byline that you'd like for your article.

Can I select a Textbroker writer who has written content for me before when I place a new order?

No. While that is a feature of Textbroker, their API does not support that option at this time.

Can I select the quality level of the articles?

No. Content ordered from within Raven is based on Textbroker’s quality level of 4, which usually results in an article that’s either a quality level of 4 or 5 (the highest).

After I place an order, will more than one author be able to submit content?

You will only receive one submission per order. You have the option to decline a submission or have the author revise the content.

Topic is closed for comments