RESOLVED: Why can't I connect to my LinkedIn account or see any data?

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Update: LinkedIn management and reporting has been restored. Due to limitations imposed by LinkedIn's API restrictions, Raven's LinkedIn tool will only provide data for Company Pages going forward. Profile and Group management/reporting are not supported by LinkedIn at this time.

Previously

On May 12, 2015, Raven experienced a sudden disconnection from our LinkedIn developer token, which will prevent Raven users from being able to view, manage or report on their LinkedIn data. We are currently working with LinkedIn to reach a resolution, but do not have an ETA on when exactly that resolution will occur.

A Little Background

In February 2015, LinkedIn announced plans to make major restrictive changes to their developer program. These plans locked down the open APIs to just four uses: 

  • Allowing members to represent their professional identity via their LinkedIn profile using our Profile API.
  • Enabling members to post certifications directly to their LinkedIn profile with our Add to Profile tools.
  • Enabling members to share professional content to their LinkedIn network from across the Web leveraging our Share API.
  • Enabling companies to share professional content to LinkedIn with our Company API.

Instead of offering public APIs for any developer to build off of, LinkedIn has made the decision to move in the direction of specific partnerships with companies like Samsung and Evernote. Although Raven received assurances that our access to this data would remain untouched, our LinkedIn integration was affected by the tightening of restrictions around the use of their public APIs.

What Are You Doing To Fix It?

We have been in contact with LinkedIn and are working on restoring access to this tool. We don't have much more information than that at this point, but expect to have more news soon. For the latest information, please see our status page.

What Should I Do?

We recommend removing any LinkedIn widgets from your scheduled Report Builder reports for the time being. This will prevent LinkedIn widgets incorrectly displaying zeroes from appearing in your reports.

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