RESOLVED: Help! I can't authorize or access Google Webmaster Tools!

Follow

Google Webmaster Tools access, along with the corresponding data from Top Searches, has been fully restored. Please contact us with any questions or further issues and we'll be happy to help.

It should be noted, however, that changes to the Google Search Console API (formerly Webmaster Tools) have disabled the transmission of information about Crawl Issues, Related Keywords, Sitemaps and Messages. We do not anticipate being able to provide this data going forward due to limitations in the API. Our developers have taken steps to prevent blank widgets in reports from populating.

Previously

We have restored access to Google Webmaster Tools keyword data and are currently backfilling any missing data that has accumulated on Google's end since the outage began (including Google's own delayed data). This process will take 24 to 48 hours to fully complete and you will gradually see data appear over time.

There are a few lingering issues — slowness and lack of access to the other sections of Google Webmaster Tools, in particular — and our developers are currently working on optimizing GWT and resolving those conflicts. Our chief priority was to get keyword ranking data and account authorization back online, followed by the other tools.

UPDATED Wed., Nov. 11, 5:25 p.m.: We have released a patch that restores the ability to confirm websites with our tools. Several sidebar items (namely the Messages, Sitemaps, Related Keywords and Crawl Issues sections) have been hidden from the Google Webmaster Tools section as we work to restore access to those subsections.

UPDATED Wed., Nov. 11, 11:09 a.m.: In happier news, it appears that Google's data delay, which prevented data from updating past November 3, is currently in the process of being resolved. Once our GWT integration is back up and running, we'll be able to restore that data automatically.

UPDATED Wed., Nov. 11, 9:50 a.m.: We have received confirmation that Google is quietly deprecating the version of the API that we're using for our Google Webmaster Tools data without notice. Our developers have placed migrating to the new version of the API at the highest priority in order to bring this data back online as quickly as possible. We appreciate your patience in this matter.

UPDATED Tues., Nov. 10, 4:36 p.m.: Unfortunately, the changes in the API require that we rework several pieces of the workflow that allows for website verification through Google Search Console. Although we've resolved part of the issue, the remaining patches are taking extra time to completely resolve.

UPDATED Tues., Nov. 10, 2:34 p.m.: Our developers have coded a fix for the issue, which is now awaiting testing and approval.

UPDATED Tues., Nov. 10, 11:29 a.m.: We are working on a patch to the site verification workflow, which is prompted by unscheduled changes to the underlying Google API. Additionally, we are observing a delay in the available data from the Search Analytics API. We will continue to update on our progress throughout the day.

As of 6 a.m. on November 10, the Google API that Raven uses to retrieve keyword ranking data is down. We are monitoring the situation and will restore data and access to our Google Webmaster Tools and Keyword Rankings tools as soon as the API becomes available again.

Have more questions? Submit a request